Report abuse from our network
Spam, phishing, malware, attacks or anything else that comes from an address or website on our network: tell us here. Every report gets a reference, reaches our abuse team and is answered by e-mail.
Tell us what happened
The address or link, what you saw and when. The more exact, the faster we act.
What happens next
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You get a reference
Your report opens a case and we e-mail you its details. Reply to that e-mail to add more.
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We find the service
Our abuse team matches the address or link to the service and the customer behind it.
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The customer must act
We tell the customer what was reported and give a deadline to stop it and answer us.
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Harm stops
A service that keeps causing harm, or whose customer does not answer, is suspended.
What helps us act at once
Spam
The full headers of the message, not only the text, and when it arrived.
Phishing
The exact link of the fake page and the brand it pretends to be.
Attacks and scans
Log lines with the source address, target, port and the time with its time zone.
Malware
The link or address serving it and, if you have them, the file’s hashes.
Brute force
Failed login lines from your logs, with the times and the service attacked.
Copyright
The link to the material, the work it copies and who holds the rights.
Automated reports are welcome
Send your feedback loop, blocklist or honeypot reports to our abuse address. Each report that names an address or link of ours opens a case automatically, and the service behind it is followed up like any report from this page.
- ARF and X-ARF reports, one incident per message
- Our abuse address is under Company details on the contact page
- Repeated reports about the same address join its open case
Frequently asked questions
Will the customer see who reported them?
No. We tell our customer what was reported and what they must do, never your name, address or organisation.
What happens after I send a report?
You get a reference and an e-mail with your report. Our abuse team checks the address against our services and asks the customer to stop the activity and answer by a deadline; a service that keeps causing harm is suspended. You can reply to our e-mail to add details.
Can I send reports by e-mail?
Yes. Our abuse address is under Company details on our contact page. Automated reports in ARF or X-ARF format are welcome; each one with an address or link of ours opens a case like this form does.
The address is not on your network. What now?
We tell you so in our reply. The owner of an address is listed in the regional internet registry’s WHOIS database (RIPE, ARIN, APNIC, LACNIC or AFRINIC), with its own abuse contact.
Do you accept copyright notices?
Yes. Choose Copyright, give the link to the material and describe the work it infringes, who holds the rights and how we can reach you.
Questions before you order?
Send us a message and our team will help you choose the right service.