Pay an invoice with crypto (HyperDC Pay)

HyperDC Pay is our built-in way to pay invoices with cryptocurrency. Your wallet sends the payment straight to our own wallets, without a third-party payment processor. This guide takes you through a payment and explains every status you may see.

Before you start

• An unpaid invoice. Find it under Billing › My Invoices.
• A wallet or exchange account with enough funds for the invoice amount plus the network fee.
• Know your network. Many coins exist on several networks; USDT on Tron and USDT on Ethereum are different. Your wallet or exchange shows which network it sends on.

Step 1: Open the payment panel

1. Open the invoice.
2. In Payment Method, choose the crypto method (HyperDC Pay). The payment panel Pay with crypto appears on the invoice. You can also open it as its own page from the invoice.

If the panel says Crypto payment is not available, the invoice may already be paid or belong to another account. If it says Crypto payments are not available in your region, choose another payment method on the invoice page.

Step 2: Choose the coin and network

Under Choose how to pay, pick a coin, such as Bitcoin, Ether, USDT or USDC, and then the network your wallet uses. Stablecoins are grouped together and are pegged to the US dollar. The panel shows the exchange rate.

Tick I understand crypto payments are non-refundable. and select Continue. The rate is then locked for the time shown under Rate locked until.

Step 3: Send the payment

The panel now shows Send your payment:

• Send exactly this amount. Copy it with Copy amount. The last digits of the amount identify your payment, so do not round it.
• To this address. Copy it with Copy address, or scan the QR code with your wallet app (Scan with your wallet app), or use Open in wallet on a device with a wallet installed.
• Memo / tag. Only some networks use one. If the panel shows a memo, include it, or the payment cannot be matched.

Before you confirm in your wallet, check these three things:

1. Network: the warning "Send only … on …" names the only network you may use.
2. Amount: pay the network fee on top. If your wallet or exchange deducts the fee from the amount, the payment arrives short.
3. One transaction: send the whole amount at once. Split payments cannot be matched.

Step 4: Follow the confirmations

Keep the page open, or come back later; the status updates by itself:

Verify: the invoice status changes to Paid. Your crypto payments are listed on the Crypto payments page, linked from the billing card on your dashboard, each with a link to its transaction.

Special cases

Partly paid. "Partial payment received" means less arrived than the amount due, usually because a fee was deducted. Select Pay the remaining balance to get a new amount for the rest.

Overpaid. You sent more than the invoice total. The invoice is paid and the difference is added to your account credit.

The payment window expired. "This payment window has expired": select Get a new quote to lock a fresh rate. If you already sent the payment, it is still credited when it arrives, at the rate of that moment.

I already paid, but nothing shows. Select I already paid, paste the Transaction ID (hash) from your wallet or a block explorer (64 characters, 66 with 0x) and select Check transaction. If we find it, it is credited or passed to our team for confirmation.

Under review. "Your payment is being reviewed" means we received the payment and are checking it. You do not need to do anything else; we email you when it is done.

Troubleshooting

"We could not find this transaction on the network yet." Check that you copied the full transaction ID and that it was sent on the network you chose. Exchanges sometimes delay withdrawals; wait until the exchange shows the withdrawal as completed.

"This transaction sent a different coin or token than the one in this quote." For example, a bridged or look-alike token, or the wrong network. Open a ticket with the transaction ID; such funds cannot be credited automatically.

"This transaction was sent before this quote was created, so it cannot be used for it." Each quote only accepts transactions sent after it was created. Open a ticket with the transaction ID if you believe it belongs to the invoice.

"Exchange rates are temporarily unavailable." Wait a few minutes or choose another coin.

Next steps

• How HyperDC Pay works and keeps your payment safe: HyperDC Pay.
• All billing features: invoices and payment methods.
• Refund rules: refund policy.