Client area & billingBilling & invoices
Invoices, payment methods and account credit
Billing in the HyperDC client area: invoice statuses, paying and downloading invoices, saved payment methods, account credit, mass payment and quotes.
- Beginner
- 8 min read
- Updated
Tested on: HyperDC client area
On this page
Every order and every renewal creates an invoice. This guide explains the Billing menu: invoice statuses, how to pay and download invoices, saved payment methods, account credit, mass payment and quotes.
Before you start
- Sign in to the client area. If you manage billing for a company, ask the account owner to invite you under User Management with the billing permissions you need.
- Check your billing details in the account menu › Account Details: name, company, address and tax details appear on every invoice.
Your invoices
Go to Billing › My Invoices. Each invoice shows its number, dates, total and status:
| Status | Meaning |
|---|---|
| Unpaid | Waiting for payment; check the due date |
| Paid | Paid in full; download it for your records |
| Cancelled | No longer valid, for example after a cancelled order or service |
| Refunded | The payment was refunded, in full or in part |
| Payment Pending | A payment is being confirmed by the payment provider or the network |
Overdue invoices are highlighted. Unpaid invoices are also shown on your dashboard and on the page of the service they belong to.
Pay an invoice
- Open the invoice.
- Choose a method in Payment Method. The list shows the methods available for your account and this invoice.
- Select Pay Now and complete the steps.
For crypto payments, see pay an invoice with crypto. Verify: the status changes to Paid and a confirmation email arrives.
Use account credit
If you have credit, the invoice page shows your balance and an Apply Credit box. Enter the amount (the full balance due or part of it) and select Apply Credit. Any rest can be paid with another method.
Download and print
Open an invoice and select Download PDF, or Print. Paid invoices stay in Billing › My Invoices, so you can download them again whenever your accountant asks.
Saved payment methods
Open the account menu and choose Payment Methods:
- Add New Payment Method to save a card or other supported method.
- Set as default for the method that should be used first.
- Edit or Delete methods you no longer use.
A saved method can be charged automatically for renewal invoices, depending on the method. Keep card expiry dates current to avoid failed renewals.
Account credit and Add Funds
Billing › Add Funds lets you pay an amount into your account balance in advance. Credit also builds up when you pay more than an invoice total. It is normally applied automatically to renewal invoices when they are created, and you can apply it by hand to other unpaid invoices as described above. Add Funds may have a minimum and maximum amount, shown on the page.
Mass Payment
Billing › Mass Payment combines all unpaid invoices into one payment, which saves time when several renewals fall due together. Select the invoices, choose a payment method and pay once.
Quotes
Billing › My Quotes lists offers we prepared for you, for example for a custom server. Open a quote to read it, download it as a PDF and accept it; an invoice follows once it is accepted.
Who receives billing emails
The account owner always receives invoices. To send copies to colleagues, open the account menu › Contacts, add a contact and tick Invoice Emails in the Email Preferences. People who also need to sign in and pay should be invited as users; see users and contacts.
Troubleshooting
The payment method I want is not in the list. Some methods are only offered for certain currencies, countries or invoice amounts. Choose another method, or ask us before the due date.
A renewal charge failed. Check that the saved card is valid and has not expired, then pay the invoice manually with Pay Now.
I paid twice. The extra amount usually becomes account credit, which is used for your next invoices. Open a ticket with both payment references if you need help.
My invoice shows the wrong company or tax details. Update Account Details for future invoices, and open a ticket if an issued invoice needs a correction.
Next steps
- Billing questions answered: billing FAQ.
- Pay with crypto: HyperDC Pay.
- Refund rules: the refund policy and our refunds FAQ.
Frequently asked questions
When is a renewal invoice created?
Renewal invoices are created automatically some days before the service's next due date and emailed to you. Paying before the due date keeps the service running without interruption.
How do I add or change a saved card?
Open the account menu and choose Payment Methods. Select Add New Payment Method, then Set as default if it should be used first. Remove cards you no longer use.
What is account credit and how is it used?
Credit is a balance on your account, from Add Funds or from an overpayment. It is normally used automatically for renewal invoices when they are created, and you can apply it to other unpaid invoices on the invoice page.
Can someone else receive my invoices?
Yes. Add a contact under Contacts and tick the invoice emails in its email preferences, for example for your accounting team. Users who need to pay can be invited under User Management with billing permissions.
What happens if an invoice becomes overdue?
You receive reminders, and services with overdue invoices can be suspended automatically. Paying the invoice reactivates them. Contact us before the due date if you expect a problem.