Contact HyperDC: sales questions and support
Ask us anything before you order, or get help with a service you already have. Existing customers get the fastest help through a support ticket in the client area.
Send us a message
We reply by email. Existing customers can also open a support ticket from the client area.
- Open a support ticket For help with a service you already have.
- Knowledgebase Guides and answers to common questions.
Choose the fastest way to reach us
Questions before you order
Use the form on this page. Tell us about your project and we will recommend a plan.
Help with a service
Open a support ticket from the client area and choose the service it is about.
Open a ticketBilling and invoices
See and pay your invoices in the client area, or open a ticket about a payment.
View invoicesNetwork status
Check planned maintenance and known issues before you open a ticket.
See network statusAbuse and legal requests
Report abuse, or send privacy and legal requests, to [email protected].
Send an emailHelp us help you faster
A few details in your first message save a round of questions.
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Tell us what you run
The website, application or game, the operating system and the traffic you expect.
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Name the service or domain
For an existing service, open the ticket from that service so we see its details.
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Describe what happened
What you did, what you expected, the exact error message and when it happened.
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Attach what helps
Screenshots, log lines or test results. Never send passwords in a message.
Who you are talking to
- Legal name
- HyperDC Internet Solutions LLC
- Registered in
- Wyoming, United States
- Also registered in the United Kingdom
Frequently asked questions
How do I contact support?
Sign in to the client area and open a support ticket. You can follow every reply from the same page.
Can you help me choose the right service?
Yes. Tell us about your project in the form on this page: the website or application, the expected traffic, the location of your users and the operating system you need. We will recommend a plan.
Can I contact you before I have an account?
Yes. Use the form on this page for questions before you order; you do not need an account to send us a message.
How do I report a problem with my server or website?
Open a support ticket from the client area and choose the service that has the problem, so our team can see its details right away. Check the network status page for known issues first.
What should I include in a support ticket?
Choose the service the ticket is about and describe what happened, what you expected and any error message you saw. Screenshots and the time of the problem help our team find the cause faster.
How do I report abuse?
Email the details to [email protected], including the address of the website or server, what you observed and when. Our acceptable use policy explains what is not allowed on our services.
Where is HyperDC registered?
HyperDC Internet Solutions LLC is a limited liability company registered in Wyoming, United States. HyperDC also has a limited company registered in the United Kingdom.
Where can I find guides and answers?
Our knowledgebase has step-by-step answers for common tasks, our guides explain topics such as DNS, migrations and server security, and announcements keep you up to date about our services.