# Continue a chat on another device

> Move a running live chat to your phone, another browser or another computer: with a one-time code, an e-mailed link, your confirmed e-mail address or by signing in.

Difficulty: Beginner\
Tested on: HyperDC website, HyperDC client area

A live chat belongs to the browser you started it in. When you want to go on from your phone, another browser or a second computer, link that device to the conversation. This guide shows the four ways to do it.

## Before you start

- Keep the chat open on the device you **already** use (the first device).
- Open our website on the **other** device (the second device) and select **Chat with us** there.

## Option 1: Use the continue code

**On the first device:**

1. In the chat window, select **⋯** (**Chat options**) and then **Continue on another device**.

![The chat options menu with Continue on another device as the first item](https://hyperdc.com/templates/hyperdc/img/docs/continue-a-chat-on-another-device/menu.en.webp "1 Chat options, 2 Continue on another device.")

2. The tab **My code** shows a 6-digit code and how long it is valid. Select **Copy code** if you want to paste it, or simply read it.

![The window Continue on another device with the tab My code, a 6-digit code, its validity and Copy code](https://hyperdc.com/templates/hyperdc/img/docs/continue-a-chat-on-another-device/code.en.webp "The code works once and only for a short time.")

**On the second device:**

3. In the chat window, select **Continue a conversation from another device** under the message form. (In a running chat: **⋯** › **Continue on another device** › **Enter a code**.)
4. Type the code into **6-digit code** and select **Continue**.

![The tab Enter a code with the 6-digit code typed in and the Continue button](https://hyperdc.com/templates/hyperdc/img/docs/continue-a-chat-on-another-device/enter.en.webp "Enter the code from the first device and select Continue.")

**Verify:** the message **Your conversation continues here.** appears, and the second device shows the conversation. Messages you write on either device appear on both.

> **Tip**
>
> If the code expired, the first device shows **This code has expired.** Select **Get a new code**.

## Option 2: Get a link by e-mail

If you confirmed your e-mail address in the chat (option 3), the tab **My code** also shows **E-mail me a link**. Select it, open the e-mail on the second device and follow the link. The chat opens there with your conversation. Like the code, the link works once and only for a short time.

## Option 3: Confirm your e-mail address

1. In the chat window, open **Continue on another device** (or **Continue a conversation from another device**) and select the tab **Use my e-mail**.
2. Enter the e-mail address you gave in the chat and select **Send code**.
3. Enter the 6-digit code from the e-mail and select **Confirm**.

**Verify:** **Your e-mail address is confirmed.** appears. When you confirm the same address on another device, that device joins the same conversation. A code from our e-mails is only for you: never pass it on.

## Option 4: Sign in

If you have an account, sign in to the client area on each device. The chat you started as a guest joins your account when you sign in, and every device where you sign in shows the same conversation.

When you sign out, the chat window in that browser starts empty, so that the next person at a shared computer cannot read your conversation. Sign in again to see it.

## Troubleshooting

**"This code is not valid or has expired."** Check the six digits, or get a new code on the first device: each code works once.

**"Too many attempts."** Wait a few minutes before you try again, then use a new code.

**"This code belongs to a conversation of another account."** A chat of one client account cannot be moved into the chat of another account. Sign in with the account you started the chat in.

## Next steps

- Everything about the chat window: [chat with us live](/guides/chat-with-us-live).
- Send screenshots and log files: [send files and screenshots in chat](/guides/send-files-in-chat).

## Frequently asked questions

### Why does the chat not follow me automatically to my phone?

The chat is tied to the browser you use, so that nobody else who shares your network or computer can read it. A code, a link or signing in proves that it is you.

### How long is the code valid?

For a short time and only once; the window shows how long it is still valid. Select Get a new code when it has expired.

### I signed out and the chat is empty. Is my conversation lost?

No. After signing out, the chat window starts empty for privacy. Sign in again and the conversation is back.

### Can our team see my chat from both devices?

Yes. Our team sees one conversation, whichever device you write from.

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Source: <https://hyperdc.com/guides/support/continue-a-chat-on-another-device>\
Updated: 2026-10-10