# Upload files on Windows hosting: File Manager and FTP

> Put your site's files on HyperDC Windows hosting: use File Manager in the client area to upload, edit and unpack them, or add an account for an FTP client.

Difficulty: Beginner

Your website's files must sit in the right folder of your hosting account. You can work on them in the browser with **File Manager**, or create an **FTP account** for an FTP client such as FileZilla, over an encrypted connection.

## Where your files go

| Site | Folder |
|---|---|
| Main domain | `httpdocs` |
| Add-on domain or subdomain | The **Document root** shown in the **Websites** tab |

## Use File Manager

Open **File Manager** on your service page. It opens in `httpdocs`.

- **Open a folder:** select its name. **Up one level** and the path above the list take you back.
- **Upload:** select **Upload**, or drag files onto the panel. Large files go up in pieces, and a bar shows the progress.
- **New folder:** select **New Folder**.
- **Edit a text file:** select its name, change it and select **Save File**.
- **Unpack a `.zip`:** open its menu and select **Extract**.
- **Download:** select the download icon in the file's row.
- **Delete:** open its menu and select **Delete**. Deleted files are removed for good.

The bar under the list shows how much of your **Disk space** you have used.

**Verify:** the files appear in the list with the size you expect.

## Connect with FTP

1. Open **FTP** and select **New FTP Account**.
2. Enter a **User name** and a **Password**. In **Home folder**, enter the folder this account may use, such as `httpdocs`. Empty means your whole hosting account.
3. Select **Create Account**.
4. In your FTP client, connect with the **FTP server** shown under **How to connect**, port **21**, and the user name as it appears in the list. Choose FTP with explicit TLS (FTPS), so your password and files travel encrypted; in FileZilla this is **Require explicit FTP over TLS**.

The account cannot leave its home folder.

**Verify:** your client lists the home folder and a test file you upload appears in **File Manager**.

## Troubleshooting

**An upload stops.** Check **Disk space** under the file list, then upload the file again.

**The FTP client connects but cannot list the folder.** Check that the client uses passive mode. If it still fails, use File Manager and send us the time and your client's message in a ticket.

## Next steps

- Publishing an application: [deploy an ASP.NET site](/guides/deploy-aspnet-windows-hosting).
- More sites on one service: [add domains and choose the PHP version](/guides/windows-hosting-domains-php).

## Frequently asked questions

### Where do my files go?

Your main domain's files go into httpdocs. For an add-on domain or a subdomain, the Websites tab shows the document root.

### Can I upload web.config and other hidden files?

Yes. File Manager uploads, edits and downloads files such as web.config and .env. Web Shield stops visitors from reading them over the web.

### Which should I use, File Manager or FTP?

File Manager needs nothing but your browser, and your client area login protects it. FTP suits you if you already work with an FTP client.

### Can I use SFTP?

No. Windows hosting offers File Manager, and FTP with TLS (FTPS) on port 21.

---

Source: <https://hyperdc.com/guides/products/windows-hosting-files-ftp>\
Updated: 2026-11-02