# Internet radio troubleshooting: silence, DJs, listeners and uploads > Fix the usual HyperDC radio problems: a station off air, a silent AutoDJ, a DJ who cannot connect, refused listeners and an own domain that will not verify. Difficulty: Beginner Most radio problems have a simple cause. Find your symptom and check the setting it names. **On Air** shows warnings and the last error at the top, and **Settings** holds the station's **Logs**. ## The station is off air The strip shows **Off Air**. Select **Start**. If it stops again, open **Settings**, read the **Logs** and select **Restart**. ## AutoDJ is silent - The strip says **Nothing is playing yet. Add music to the Library.**: upload music; see [put your station on air](/guides/radio-hosting-go-live). - The Library counts tracks as **failed**: those files could not be read. The reason is under each title; upload them again in another format. - A show plays an empty playlist or clock: check **Schedule** and **What AutoDJ plays without a show** in **Programming**; see [AutoDJ, playlists and schedule](/guides/radio-hosting-autodj). ## A DJ cannot connect - Check the **DJ name** and **Password** in **Live**, and that the account is **Enabled**. - The DJ has **Time slots**: they may broadcast only in those. Remove the slots to allow any time. - The DJ was kicked with a ban: wait until the ban ends. - The encoder uses a port or mount that does not match its protocol: copy the **Server**, the port and the **Mount** again from **Go Live**. ## Listeners are refused - The station reached its listener limit: the plan's, or a lower **Listener cap (0 = plan)** in **Settings**. - A rule under **Listener access** in **Audience** refuses them: **Refused addresses and ranges**, **Refused players** or **Listeners per address**. - **Signed links only (private station)** is on: listeners need a link made with **Make Signed Link**. ## Listeners hear it break up The listener's connection is slower than the stream. Under **Streams** in **Reach**, add a stream with a lower **Bitrate (kbps)** for mobile listeners. Changing streams restarts the station; listeners reconnect. ## Your own domain does not verify The A record or CNAME of the name does not point to the station yet, or the change has not spread. Check the record, wait a while and select **Check DNS** again. ## Next steps - Start from the beginning: [put your station on air](/guides/radio-hosting-go-live). - Live presenters: [live DJs on your radio](/guides/radio-hosting-live-dj). ## Frequently asked questions ### Where do I see what went wrong? On Air shows warnings and the last error at the top. Settings has the station's Logs. ### Why does a new upload not play? It may still be read in, or it could not be read: the Library then counts it as failed and shows the reason under its title. ### How many listeners can my station have? As many as your plan allows at once over all its streams. A lower Listener cap in Settings applies first. --- Source: \ Updated: 2026-11-07