# Abuse FAQ: report abuse or respond to a complaint > How to report spam, phishing or attacks from a HyperDC address, what to include, and what to do when you receive an abuse notice about your own service. Difficulty: Beginner\ Tested on: HyperDC client area HyperDC services must be used within our [acceptable use policy](/legal/acceptable-use-policy) and [terms of service](/legal/terms-of-services). This page explains how to report abuse coming from our network and what to do if a complaint concerns your own service. ## Reporting abuse ### Where do I send a report? Email **support@hyperdc.com**. You do not need an account. For general questions use the [contact form](/contact-us). ### What should the report include? - The **IP address or URL** involved. - **What you observed:** spam, phishing, malware, scanning, an attack, illegal content. - **When it happened**, with date, time and time zone. - **Evidence:** log lines, the full headers of a spam or phishing email (not just a forward), screenshots or URLs. Reports with clear evidence can be acted on fastest. ### What happens next? We review the report under our policies and contact the customer responsible for the service. We do not share details about customers' services with third parties. ### Phishing and malware For phishing pages and malware, include the exact URL and, if possible, when you last saw it online. Do not send malware samples as attachments; describe the URL or file instead. ### Copyright and illegal content Identify the work or content, the exact location on our network and your contact details. The [terms of service](/legal/terms-of-services) and [acceptable use policy](/legal/acceptable-use-policy) describe how such reports are handled. ## If you received an abuse notice ### Why did I get it? Someone reported activity from your IP address or website. The most common causes are a compromised website or server, a mailbox or contact form abused for spam, an open proxy or resolver, or a misconfigured application that scans other networks. ### What should I do? 1. **Reply on the ticket** promptly, so we know you are working on it. 2. **Contain the problem:** stop the service or script involved, restrict the firewall, disable the abused account. 3. **Find the cause:** check logs, recent changes and unknown processes. If the server was compromised, follow [what to do if your server is hacked](/guides/hacked-server-recovery). 4. **Fix and explain:** patch the entry point, rotate passwords and describe the steps in the ticket. ### My server sends spam I did not send. A mailbox password may have leaked, or a script on your site is abused. Check the mail queue and logs, change passwords and see [email deliverability](/guides/email-deliverability) for blocklist removal once the cause is fixed. ### Can my service be suspended? The acceptable use policy describes the measures for violations. Responding quickly and fixing the cause is the best way to keep your service running. ## Next steps - The binding rules: [acceptable use policy](/legal/acceptable-use-policy). - Clean up after an intrusion: [what to do if your server is hacked](/guides/hacked-server-recovery). - Other support questions: [support FAQ](/guides/support-faq). ## Frequently asked questions ### How do I report abuse? Email the details to support@hyperdc.com: the address of the website or server, what you observed, when it happened with time zone, and evidence such as logs or full email headers. ### What is not allowed on HyperDC services? The acceptable use policy lists it, for example spam, phishing, malware, attacks on other networks and illegal content. It is the binding document. ### I received an abuse notice about my server. What should I do? Reply on the ticket promptly, investigate, stop the activity and explain what you did. If your server was compromised, follow our guide for hacked servers. ### Will you tell the reporter what action you took? We handle reports under our policies and protect customer privacy, so details about a customer's service are not shared with third parties. ### How do I report copyright infringement? Send the details to support@hyperdc.com, identifying the work, the infringing location and your contact details. The terms of service and acceptable use policy describe how such reports are handled. --- Source: \ Updated: 2026-10-09