# Renewals and overdue invoices > How renewals work at HyperDC: when renewal invoices are created, the Upcoming renewals widget, automatic card payments and what happens to overdue invoices. Difficulty: Beginner\ Tested on: HyperDC client area Services renew at the end of every billing period. Before the due date, a renewal invoice is created and emailed to you; paying it keeps the service running. This guide explains the timeline, where you see what is due and what happens when an invoice becomes overdue. ## Before you start - Keep your email address current under the account menu › **Account Details**, so renewal invoices and reminders reach you. Copies can also go to a colleague; see [contacts and email preferences](/guides/contacts-and-email-preferences). - If you pay by card, keep a valid card saved; see [saved payment methods](/guides/saved-payment-methods). ## How a renewal works 1. **Before the due date**, the renewal invoice is created and emailed to you. Its due date is the service's **Next Due Date**. 2. **Account credit**, if you have some, is normally applied to the new invoice when it is created. 3. **Saved card:** when the payment method of the invoice is a card and you have a saved card, the card can be charged automatically around the due date, where that payment method supports it. 4. **Otherwise you pay the invoice yourself**, by card or another listed method ([pay an invoice](/guides/pay-an-invoice)) or with crypto ([pay an invoice with crypto](/guides/pay-invoice-with-crypto)). 5. **Once it is paid**, the service keeps running and its next due date moves forward by one billing period. 6. **If it is not paid**, you receive reminders by email. After the due date the invoice is overdue and the service can be suspended. ## See what is due On your dashboard, the **Upcoming renewals** widget lists what is due soon. ![The Upcoming renewals widget with invoices, services and domains, their amounts and badges for overdue and days left](https://hyperdc.com/templates/hyperdc/img/docs/renewals-and-overdue-invoices/upcoming.en.webp "Upcoming renewals: open invoices, services and domains with their due dates.") - The line **Due in the next 30 days** shows the total due in that time. - Each entry is an open invoice, a service or a domain, with its date and amount. The badge shows the days left, **Today** or **Overdue**. Select an entry to open it. - The same widget appears under the list on **My Invoices**. You can hide it with the close button (**Hide this widget**). On each service page, the **Next Due Date** card shows the date, the days left and the recurring amount, with **Pay Invoice** while a renewal invoice is open. If it also shows **Renew Service**, you can renew early; see [renew a service early](/guides/renew-a-service-early). ## When an invoice is overdue An overdue invoice is marked in several places: - On the service page, a red notice about the overdue invoice appears with **Pay Invoice**. - In **My Invoices**, overdue invoices are listed first in red, with the number of days they are late, and the summary card says **Pay overdue invoices now to avoid service interruption.** - The **Invoices** tile on your dashboard turns red and shows how many invoices are overdue. ![A service page with a red notice about an overdue invoice and the Pay Invoice button](https://hyperdc.com/templates/hyperdc/img/docs/renewals-and-overdue-invoices/overdue-notice.en.webp "A service with an overdue invoice: pay it from the notice.") Services with overdue invoices can be suspended automatically. A suspended service shows the status **Suspended** under **Services › My Services** and is not available until the invoice is paid. How long a service can stay overdue or suspended, and the steps that follow, are set out in the [terms of service](/legal/terms-of-services). > **Warning** > > Back up your data regularly, and pay overdue invoices as soon as you can. Contact us before the due date if you expect a problem with a payment. ## Bring a suspended service back 1. Select **Pay Invoice** in the notice on the service page, or open the overdue invoice from **My Invoices**. 2. Pay the full balance with any listed method. Crypto payments are credited once the network has confirmed them. 3. Wait a moment and reload **My Services**. **Verify:** the invoice shows **Paid** and the service status is **Active** again. If the service stays suspended after the payment, open a ticket with the invoice number. ## Domains renew separately Domains have their own expiry date and renewal invoices, and each domain has its own auto-renew setting. A domain that is not renewed in time expires, and the website and email that use it stop working. See [domain renewal and auto renew](/guides/domain-renewal-and-auto-renew). ## Troubleshooting **There is no renewal invoice yet.** Renewal invoices are created before the due date. Check the service's **Next Due Date**, **My Invoices** and **Email History** in the account menu. If the due date is close and there is still no invoice, open a ticket. **The automatic card payment failed.** The card may have expired or been declined. Update the card under **Payment Methods** and pay the invoice yourself with **Pay Now**. **I do not want the service to renew.** Request its cancellation before the next due date; see [cancel a service](/guides/cancel-a-service). For domains, turn off auto renew. **Several renewals fall due at once.** Pay them together with **Mass Payment** if your Billing menu shows it; see [mass payment](/guides/mass-payment). ## Next steps - Pay the renewal invoice: [pay an invoice](/guides/pay-an-invoice). - Keep a card ready for renewals: [saved payment methods](/guides/saved-payment-methods). - Common billing questions: [billing FAQ](/guides/billing-faq). ## Frequently asked questions ### When is a renewal invoice created? Before the service's next due date. It is emailed to you and listed under Billing › My Invoices, with the next due date as its due date. ### Is my card charged automatically? When the payment method of the renewal invoice is a card and you have a saved card, the card can be charged automatically around the due date, where that payment method supports it. Otherwise you pay the invoice yourself. ### What happens if I pay late? You receive reminders, and services with overdue invoices can be suspended. Paying the overdue invoice normally reactivates the service. The terms of service describe the further steps. ### Can I renew before the invoice is created? If the service page shows Renew Service, you can renew early from there. See the guide on renewing a service early. ### Do my domains renew together with my services? No. Each domain has its own expiry date, renewal invoices and auto-renew setting. See the guide on domain renewal and auto renew. --- Source: \ Updated: 2026-10-09