# Contacts and email preferences > Add contacts to your HyperDC client account so your accounting or technical team receives invoices, ticket copies or domain notices without a login. Difficulty: Beginner\ Tested on: HyperDC client area A **contact** is a person who should hear about your account without signing in, for example your accountant, who needs the invoices, or a colleague who should get copies of support messages. Contacts belong to the client account. This guide adds a contact, chooses which emails it receives and shows where else contacts are used. > **Note** > > Contacts cannot sign in. If someone should also log in, pay invoices or open tickets, invite them as a **user** with their own login instead, see [users and permissions](/guides/users-and-contacts). ## Before you start - You need to be the account owner or a user with the **View & Manage Contacts** permission. - Have the person's name, email address and, if they should appear on invoices, their address ready. ## Step 1: Open Contacts Open the account menu (your name at the top right) and select **Contacts**. The page says "People who receive billing, support or domain emails for this account." Use **Choose Contact** to open an existing contact and select **Go** if the page does not switch by itself. ![The Contacts page with Choose Contact, Go and the Contact Details card of a sample contact](https://hyperdc.com/templates/hyperdc/img/docs/contacts-and-email-preferences/contact.en.webp "Choose a contact to edit it, or pick Add New Contact in the list.") ## Step 2: Add a new contact 1. Select **Add New Contact**, at the top right of the page or as the last entry of **Choose Contact**. The page explains: "Add a person who should receive emails about this account. Contacts cannot sign in." 2. In **Contact Details**, fill in **First Name**, **Last Name**, **Company Name**, **Email Address** and **Phone Number**, and the tax field if one is shown. 3. In **Billing Address**, fill in **Address 1**, **Address 2**, **City**, **State/Region**, **Zip Code** and **Country**. The address matters when you use the contact on invoices or as a domain contact. ## Step 3: Choose the email preferences In **Email Preferences**, switch on what this contact should receive: - **General Emails** — general announcements and password reminders - **Invoice Emails** — invoices and billing reminders - **Support Emails** — a copy of the support ticket messages of the account holder - **Product Emails** — order details, welcome emails and similar messages - **Domain Emails** — renewal notices, registration confirmations and similar messages ![The Email Preferences card of a contact with one switch per email type, here only Invoice Emails switched on](https://hyperdc.com/templates/hyperdc/img/docs/contacts-and-email-preferences/preferences.en.webp "A contact that only receives invoice emails, for example an accounts department.") Then select **Add New Contact** at the bottom of the form. **Verify:** the page shows "Contact created successfully!" and the contact appears in **Choose Contact**. > **Warning** > > **Product Emails** include welcome emails, which can contain login details of new services. Switch them on only for people who may know those details. ## Step 4: Edit or delete a contact 1. Select the contact in **Choose Contact**. 2. Change the details or the **Email Preferences** and select **Save Changes**. The page confirms "Contact updated successfully!". 3. To remove the contact, select **Delete Contact** and confirm "Are you sure you want to delete this contact?". Before you delete a contact, check that it is not the **Default Billing Contact** under **Account Details** or a domain contact you still need. ## Where else contacts are used - **Invoices:** under **Account Details**, **Default Billing Contact** addresses invoices to a contact instead of the account details, see [Account Details and Your Profile](/guides/account-details-and-profile). - **Saved cards and bank accounts:** if your account menu shows **Payment Methods**, the form for a card or bank account has a **Billing Address** choice: the account address or one of your contacts. - **Domains:** on a domain's **Contact Information** page, **Use existing account contact** with **Choose Contact** fills the registrant, admin or technical details from a contact, see [manage your domain](/guides/manage-your-domain). The **Account health** card on **Security Settings** asks you to **Add a technical contact** until a contact receives product, support or domain emails, or another user has access. A second person who hears about outages, renewals and tickets keeps your services safe when you are away. ## Your own email preferences The contact preferences above only apply to the contact. Which emails the account's main address receives is set under **Account Details** › **Email Preferences**, when your account shows that section. ## Troubleshooting **The contact does not receive emails.** Check the spelling of the email address and the switched-on types, and ask the person to check their spam folder. **Email History** shows which messages the account was sent, see [email history](/guides/email-history). **I cannot switch off domain emails for the account.** At least one recipient must receive domain notices. Turn on **Domain Emails** for a contact first. **I cannot open Contacts.** Your login lacks the **View & Manage Contacts** permission. Ask the account owner. ## Next steps - [Users and permissions](/guides/users-and-contacts) - [Account Details and Your Profile](/guides/account-details-and-profile) - [Email history](/guides/email-history) ## Frequently asked questions ### What is the difference between a contact and a user? A contact only receives the emails you select and can be used as a billing or domain contact. A user signs in to the client area with their own email address and password. If the person also needs to sign in, invite them as a user under User Management. ### Can a contact sign in or open tickets? No. Contacts cannot sign in. With Support Emails switched on, they receive a copy of the ticket messages, but replies are made by a user who signs in. ### Does a contact receive emails for every service? A contact receives the selected email types for the whole client account, for all its services and domains. ### How do I stop emails to a contact? Open the contact, switch off the email types in Email Preferences and save, or delete the contact with Delete Contact. --- Source: \ Updated: 2026-10-09