# Contact HyperDC: sales questions and support > Contact HyperDC for questions before you order, or open a support ticket for help with your services. Send us a message and our team will reply by email. 1. [Home](https://hyperdc.com/) 2. Contact HyperDC: sales questions and support Ask us anything before you order, or get help with a service you already have. Existing customers get the fastest help through a support ticket in the client area. Support ticket **You**Can you help me move my website to a new server? **HyperDC team**Of course. Send us the details of your current host and we will plan the move with you. Answered ## Send us a message We reply by email. Existing customers can also open a support ticket from the client area. - **[Open a support ticket](https://hyperdc.com/support/new-ticket)** For help with a service you already have. - **[Knowledgebase](https://hyperdc.com/knowledgebase)** Guides and answers to common questions. ## Choose the fastest way to reach us ### Questions before you order Use the form on this page. Tell us about your project and we will recommend a plan. ### Help with a service Open a support ticket from the client area and choose the service it is about. [Open a ticket](https://hyperdc.com/support/new-ticket) ### Billing and invoices See and pay your invoices in the client area, or open a ticket about a payment. [View invoices](https://hyperdc.com/billing/invoices) ### Network status Check planned maintenance and known issues before you open a ticket. [See network status](https://hyperdc.com/status) ### Abuse and legal requests Report abuse, or send privacy and legal requests, to support@hyperdc.com. [Send an email](mailto:support@hyperdc.com) ### Partnerships Affiliate, reseller and licence programmes, or your own partnership idea. [Learn more](https://hyperdc.com/partners) ## Help us help you faster A few details in your first message save a round of questions. 1. ### Tell us what you run The website, application or game, the operating system and the traffic you expect. 2. ### Name the service or domain For an existing service, open the ticket from that service so we see its details. 3. ### Describe what happened What you did, what you expected, the exact error message and when it happened. 4. ### Attach what helps Screenshots, log lines or test results. Never send passwords in a message. ## Who you are talking to Legal name HyperDC Internet Solutions LLC\ Registered in Wyoming, United States Also registered in the United Kingdom\ Email support@hyperdc.com Legal, privacy and abuse matters ## Frequently asked questions Still have a question? Send us a message and our team will reply by email. [Contact us](https://hyperdc.com/contact-us) [Open a ticket](https://hyperdc.com/support/new-ticket) ### How do I contact support? Sign in to the client area and open a support ticket. You can follow every reply from the same page. ### Can you help me choose the right service? Yes. Tell us about your project in the form on this page: the website or application, the expected traffic, the location of your users and the operating system you need. We will recommend a plan. ### Can I contact you before I have an account? Yes. Use the form on this page for questions before you order; you do not need an account to send us a message. ### How do I report a problem with my server or website? Open a support ticket from the client area and choose the service that has the problem, so our team can see its details right away. Check the network status page for known issues first. ### What should I include in a support ticket? Choose the service the ticket is about and describe what happened, what you expected and any error message you saw. Screenshots and the time of the problem help our team find the cause faster. ### How do I report abuse? Email the details to support@hyperdc.com, including the address of the website or server, what you observed and when. Our acceptable use policy explains what is not allowed on our services. ### Where is HyperDC registered? HyperDC Internet Solutions LLC is a limited liability company registered in Wyoming, United States. HyperDC also has a limited company registered in the United Kingdom. ### Where can I find guides and answers? Our knowledgebase has step-by-step answers for common tasks, our guides explain topics such as DNS, migrations and server security, and announcements keep you up to date about our services. --- Source: \ Updated: 2026-10-08